Description
This article describes how to resolve a scenario where an email triggered by a specific alarm was expected but was not received.
Scope
FortiNAC.
Solution
- Verify the alarm was triggered.
- Navigate to Logs > Alarms.
- Filter on the desired alarm and time frame.
- Check to see if a frequency was set that would never allow the the alarm to be triggered.
- a. If the alarm was not triggered, verify if the event was generated.
- Check the output.master log in the Server or Control Server for instances of 'Failed to send email' messages. Contact Support for assistance.
- Navigate to Logs -> Events.
- Filter on the desired alarm and time frame.
- If the event was not generated, verify the event is enabled. Navigate to Logs -> Event Management.
- If the event was triggered, verify the event is mapped to an alarm. Navigate to Logs -> Event to Alarm Mappings.
- b. If the alarm was triggered but no email was received:
- Verify the email was not filtered by the email server.
- Verify email from the appliance is working as expected. Refer to the related articles below.
Related articles:
